Arantxa Carrillo

Multilingual Communications & Client Relations Specialist

México City, MX.

About

Dynamic and results-oriented Multilingual Communications & Client Relations Specialist with a proven track record in driving engagement, enhancing client satisfaction, and optimizing operational efficiency. Leveraging strong interpersonal and cross-cultural communication skills, I excel at achieving business objectives and fostering positive client experiences across diverse industries. My expertise spans sales pipeline growth, customer support, and strategic communication, consistently delivering measurable impact and building robust relationships.

Work

Foundever

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Call Center Representative

Not Specified, Not Specified, US

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Summary

Provided comprehensive customer support and problem resolution for a diverse client base, ensuring high satisfaction and efficient service delivery.

Highlights

Resolved over 50 customer inquiries daily with a 95% first-call resolution rate, consistently exceeding service level agreements.

Managed customer accounts and accurately updated records using internal systems, improving data integrity and operational efficiency.

Details Nashville

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Catering

Nashville, TN, US

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Summary

Delivered exceptional dining experiences in a fast-paced restaurant environment, contributing to high customer satisfaction and repeat business.

Highlights

Trained new staff members on menu knowledge, POS systems, and service protocols, enhancing team efficiency by 15%.

Processed payments and handled cash transactions accurately, reconciling daily sales reports with zero discrepancies.

VATASKPROS

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Appointment Setter

Not Specified, Not Specified, US

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Summary

Proactively engaged potential clients to generate qualified leads and schedule appointments, contributing to sales pipeline growth and business development.

Highlights

Successfully scheduled an average of 15+ qualified appointments daily, significantly boosting sales team productivity and lead conversion.

Utilized CRM software to track interactions and manage a pipeline of over 100 prospects, ensuring efficient follow-up and data accuracy.

Developed and implemented persuasive communication strategies, increasing initial contact conversion rates by 20% through targeted outreach.

Collaborated closely with sales teams to align appointment setting efforts with strategic business objectives, optimizing resource allocation.

Language Line Solutions

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Interpreter

Not Specified, Not Specified, US

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Summary

Facilitated clear and accurate communication between English and Spanish speakers across various professional and personal settings.

Highlights

Provided accurate and culturally sensitive interpretation for over 20 calls daily, ensuring effective cross-cultural dialogue in critical situations.

Maintained strict confidentiality and adherence to ethical guidelines in all interpretation sessions, upholding professional standards.

Demonstrated strong active listening and linguistic agility to convey complex information precisely, reducing misunderstandings.

Independent/Unspecified

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English Teacher

Not Specified, Not Specified, US

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Summary

Developed and delivered engaging English language lessons to students, fostering improved linguistic proficiency and cultural understanding.

Highlights

Taught English to diverse groups of students, improving their comprehension and speaking skills by an average of 25% through tailored instruction.

Designed customized lesson plans and educational materials to meet individual learning objectives and accommodate various learning styles.

Two Fat Men Catering

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Server

Not Specified, Not Specified, US

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Summary

Provided high-quality catering service for various events, ensuring guest satisfaction and efficient operational execution.

Highlights

Coordinated effectively with event planners and kitchen staff to fulfill specific client requests, enhancing overall event success.

Maintained accurate inventory of serving supplies and reported needs, contributing to a 10% reduction in waste and optimized resource management.

Education

Centro Cultural Virginia Fabregas

Not Specified, Not Specified, United States of America
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Program Acting Grade:

Courses

Performance Techniques

Voice & Movement

Scene Study

Character Development

Languages

Spanish

English

Certificates

First Certificate in English (FCE)

Cambridge Assessment English

Certificate in Advanced English (CAE)

Cambridge Assessment English

Test of English as a Foreign Language (TOEFL)

ETS

Skills

Communication & Language

Spanish (Native), English (Fluent), Interpretation, Cross-Cultural Communication, Active Listening, Verbal Communication, Written Communication, ESL Instruction, Lesson Planning.

Client Relations & Sales

Customer Support, Client Engagement, Problem Resolution, Customer Satisfaction, Conflict Management, Relationship Building, Call Center Operations, Appointment Setting, Lead Generation, CRM Software, Cold Calling, Sales Pipeline Management, Client Outreach.

Operational & Project Management

Time Management, Team Collaboration, Data Entry, Confidentiality, Ethical Guidelines, Microsoft Office Suite, Event Setup & Breakdown, Inventory Management, Process Optimization, Staff Training.

Hospitality & Service

Food Service, Catering Operations, Guest Services, Order Management, POS Systems, Cash Handling.