Arantxa Carrillo
Multilingual Communications & Client Relations Specialist
México City, MX.About
Dynamic and results-oriented Multilingual Communications & Client Relations Specialist with a proven track record in driving engagement, enhancing client satisfaction, and optimizing operational efficiency. Leveraging strong interpersonal and cross-cultural communication skills, I excel at achieving business objectives and fostering positive client experiences across diverse industries. My expertise spans sales pipeline growth, customer support, and strategic communication, consistently delivering measurable impact and building robust relationships.
Work
Foundever
|Call Center Representative
Not Specified, Not Specified, US
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Summary
Provided comprehensive customer support and problem resolution for a diverse client base, ensuring high satisfaction and efficient service delivery.
Highlights
Resolved over 50 customer inquiries daily with a 95% first-call resolution rate, consistently exceeding service level agreements.
Managed customer accounts and accurately updated records using internal systems, improving data integrity and operational efficiency.
Details Nashville
|Catering
Nashville, TN, US
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Summary
Delivered exceptional dining experiences in a fast-paced restaurant environment, contributing to high customer satisfaction and repeat business.
Highlights
Trained new staff members on menu knowledge, POS systems, and service protocols, enhancing team efficiency by 15%.
Processed payments and handled cash transactions accurately, reconciling daily sales reports with zero discrepancies.
VATASKPROS
|Appointment Setter
Not Specified, Not Specified, US
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Summary
Proactively engaged potential clients to generate qualified leads and schedule appointments, contributing to sales pipeline growth and business development.
Highlights
Successfully scheduled an average of 15+ qualified appointments daily, significantly boosting sales team productivity and lead conversion.
Utilized CRM software to track interactions and manage a pipeline of over 100 prospects, ensuring efficient follow-up and data accuracy.
Developed and implemented persuasive communication strategies, increasing initial contact conversion rates by 20% through targeted outreach.
Collaborated closely with sales teams to align appointment setting efforts with strategic business objectives, optimizing resource allocation.
Language Line Solutions
|Interpreter
Not Specified, Not Specified, US
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Summary
Facilitated clear and accurate communication between English and Spanish speakers across various professional and personal settings.
Highlights
Provided accurate and culturally sensitive interpretation for over 20 calls daily, ensuring effective cross-cultural dialogue in critical situations.
Maintained strict confidentiality and adherence to ethical guidelines in all interpretation sessions, upholding professional standards.
Demonstrated strong active listening and linguistic agility to convey complex information precisely, reducing misunderstandings.
Independent/Unspecified
|English Teacher
Not Specified, Not Specified, US
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Summary
Developed and delivered engaging English language lessons to students, fostering improved linguistic proficiency and cultural understanding.
Highlights
Taught English to diverse groups of students, improving their comprehension and speaking skills by an average of 25% through tailored instruction.
Designed customized lesson plans and educational materials to meet individual learning objectives and accommodate various learning styles.
Two Fat Men Catering
|Server
Not Specified, Not Specified, US
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Summary
Provided high-quality catering service for various events, ensuring guest satisfaction and efficient operational execution.
Highlights
Coordinated effectively with event planners and kitchen staff to fulfill specific client requests, enhancing overall event success.
Maintained accurate inventory of serving supplies and reported needs, contributing to a 10% reduction in waste and optimized resource management.
Education
Centro Cultural Virginia Fabregas
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Program
Acting
Courses
Performance Techniques
Voice & Movement
Scene Study
Character Development
Languages
Spanish
English
Certificates
First Certificate in English (FCE)
Issued By
Cambridge Assessment English
Certificate in Advanced English (CAE)
Issued By
Cambridge Assessment English
Test of English as a Foreign Language (TOEFL)
Issued By
ETS
Skills
Communication & Language
Spanish (Native), English (Fluent), Interpretation, Cross-Cultural Communication, Active Listening, Verbal Communication, Written Communication, ESL Instruction, Lesson Planning.
Client Relations & Sales
Customer Support, Client Engagement, Problem Resolution, Customer Satisfaction, Conflict Management, Relationship Building, Call Center Operations, Appointment Setting, Lead Generation, CRM Software, Cold Calling, Sales Pipeline Management, Client Outreach.
Operational & Project Management
Time Management, Team Collaboration, Data Entry, Confidentiality, Ethical Guidelines, Microsoft Office Suite, Event Setup & Breakdown, Inventory Management, Process Optimization, Staff Training.
Hospitality & Service
Food Service, Catering Operations, Guest Services, Order Management, POS Systems, Cash Handling.